Platform & Product

Create a stellar customer experience with a tailored digital platform or product.

Services
Platform & Product

Innovate & accomplish growth 

Looking to optimise, digitise and add value to your customer experience? Making the lives and journeys of your customers and employees just that much easier? Whether it is through creating a new website, app, in-store kiosk, AI or VR experience. We are here to help you design, develop and scale products and platforms that drive impact in each phase of the customer journey. We create custom platform strategies, design and build prototypes, and deliver the right products to market.

Emakina’s platform and product design experts help you envision and execute a unified digital experience. We enable you to better engage with your customers and set course towards product innovation and growth.

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Why platform & product design?

  • Create personalised online store experiences
  • Offer strong customer value propositions through digital platforms
  • Drive engagement and conversion on your owned channels
  • Offer a unified & digitised customer experience
  • Create value fast through lean product delivery

Emakina, your Platform & Product Design Agency


Emakina has been at the bleeding-edge of platform and product innovation for over a decade. Our approach leverages the best of design thinking and agile methodologies to ensure a seamless programme of expansive creative thinking all the way through to efficient feature delivery and testing.

We know what drives consumers, how to create seamless user experiences and appealing user interfaces. Moreover, we know what it takes to bring your company to the next level. Our experience transformation experts know how to stay ahead of the competition, increase your market share and what role digital products and platforms can play in obtaining your business goals.

Do you want to step up your game?

This is how we do it


Our multi-disciplinary teams design, develop, test and deliver feasible features that your customers will love to use. We also pay special attention to your internal users, ensuring our tools and documentation are accessible and have a far-reaching impact on your organisational efficiency.

Curious how we go about it? Keep on reading!

We deep-dive into your current state set-up, conduct research into your customers’ behaviours and needs and examine your competitive landscape. These benchmarks help us create shared objectives and goals for the project and for your future platform.

Next up, defining the unique value proposition of your new platform or product and finding its best fit in your broader digital experience and touchpoint strategy. Art direction sets the visual direction, while we use product design sprints to explore potential solutions and refine them into prototypes for early consumer validation.

We then move to creating value quickly through product delivery sprints. When relevant, we set up and maintain enterprise design systems to streamline the product delivery process and minimise the effort required to iterate and scale features.

Post-launch we provide extensive dashboards and reporting capabilities to monitor and track performance. We report against key qualitative and quantitative metrics to take you closer to your business goals and to identify emerging opportunities within your customer experience. Together we prioritise these for future development and scale your platforms to capture new consumer segments and markets.

Emakina’s integrated way of working

Emakina’s research, user experience design (UX) and user interface design (UI) teams contribute immensely to creating online and in-store environments that work best for your customers. But what sets us apart from any other digital marketing agency is our integrated way of working. From strategists and analysts to developers and creatives. We design, develop and execute. We are used to working in multi-disciplinary teams and integrate quickly into your agile way of working.

Allow us to wow you!

Emakina's integrated way of working

Emakina’s research, user experience design (UX) and user interface design (UI) teams contribute immensely to creating online and in-store environments that work best for your customers. But what sets us apart from any other digital marketing agency is our integrated way of working. From strategists and analysts to developers and creatives. We design, develop and execute. We are used to working in multi-disciplinary teams and integrate quickly into your agile way of working.

Allow us to wow you!

Get in touch

Do you want to bring a new digital platform or product to market? Optimise your existing website or app so it caters towards a specific set of your customers’ needs? Or offer new value propositions to your customer via your digital channels?

Get in touch with Emakina’s Platform & Product Design experts to discuss the possibilities & opportunities for your brand.

Let's chat!
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